Outsourced Payroll Companies
Serving All The UK

What should I look for in outsourced payroll companies before I appoint one of them?

 

Here are some key things to consider when choosing an outsourced payroll company:

 

Services Offered:

• Core Payroll Processing: Ensure they handle core functions like calculating salaries, deductions, taxes and generating payslips.

• Tax Compliance & Filing: Verify they handle taxes e.g. income tax and national insurance.

• Additional Services: Consider if you need extras like benefit administration or time and attendance tracking.

 

Security & Reliability:

• Data Security Measures: Investigate their data security practices to ensure your employee's financial information is protected.

• Business Continuity Plan: Ask about their backup procedures and disaster recovery plan in case of system outages.

• Track Record and Reputation: Research the company's history, check online reviews, and ask for client references.

 

Cost & Transparency:

• Fee Structure: Understand their pricing model (flat fee, per-employee fee, etc.) and get quotes for your specific needs. Be wary of hidden fees.

• Transparency: Ensure they clearly communicate all costs associated with their services, including any additional fees for tax filings or integrations.

 

Customer Support:

• Availability and Responsiveness: Consider how you prefer to receive support (phone, email, online chat) and their availability.

• Dedicated Account Manager: See if they assign a dedicated account manager for personalised service and point of contact.

 

Additional Considerations:

• Technology and Integration: Do they use modern payroll software? Is it compatible with your existing accounting software or HR system?

• Scalability: Will they be able to accommodate your company's growth in terms of employee count and payroll complexity?

• Experience: Look for a company with experience in your industry or business size.

 

Here are some extra tips:

• Get proposals from multiple companies: Compare services, pricing, and features before making a decision.

• Ask questions: Don't hesitate to ask questions about anything you don't understand or have concerns about.

• Check references: Contact references provided by the company to get a first hand perspective on their service level.

 

By carefully considering these factors, you can choose an outsourced payroll company that meets your business needs, provides robust security and offers excellent customer support.